Sales Enquiry Management

Sales Enquiry Management

Sales Enquiry Management is used for email based logging of leads with auto response, to tracks enquiries, re-assignments, SLAs, escalations and reminders, measure performance etc with analytics such as cycle time, user wise load, turn around time and trend. This system automates most of the day to day activities for the Sales team, helps to define a process for the team to quickly respond to incoming enquiries with optimized turn around time.

Sale Order Tracking
  • Tracking of sales orders/ tasks/ projects/ calls/ issues to closure
  • Supports multiple categories and multi locations
  • Communication handled via email
  • Dashboard to list of normal and urgent orders to be tracked
  • Urgent order approval workflow, SLAs and escalations
  • Search orders based on the location, status, date etc
  • Includes various reports for monthly orders, turn around time and performance analytics
  • Cloud based system, accessible anytime, anywhere

Sales Enquiry Tracking
  • Sales enquiry/ Lead management and Quotation Cell
  • Tracking of enquiries to closure
  • Assignment of enquiries based on categories
  • Support for email attachments
  • Reports and Analytics on enquiries
  • Individual agent logins
  • SLAs, reminders and escalations
Enquiry logging Workflow
  • Enquiry from sales team are receive to a common inbox
  • Emails are automatically logged as enquiries or enquiry updates
  • Enquiries are assigned to a agents and email response is sent to requester
  • Requester/agent can track the progress of the enquiry
  • Agents work on the enquiry to completion
  • Enquiry update history maintained for tracking, auditing
  • Analytics are generated for better management of enquiries
Packages
features starter pro pro+
Enq by Email
Basic Reports
SLA
Online Support
Multi Location
Multi Category
Escalation
Advanced Analytics
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