Service Request Management

Service Request Management

Small office work assignments and tracking, service-request handling with notifications via email, helpdesk ticket handling with analytics for business entities are the key features of this software product for offices, self-employed professionals and corporates.

Features
  • Work assignments and tracking for offices
  • Service-request handling with notifications
  • e-Invoices with payment history for to track payments/expenses
  • Help desk type ticket handling with analytics for easy tracking of tickets
  • Audit trails, Tracking of updates and assignments
  • Organization-wide staff performance metrics
  • Department-wise requests trending
  • Support for Repetitive tasks/ recurring issues
  • Dashboard view showing urgent tasks, close-by dates

Ticket workflow
  • New issues, General, Lab related, IT Services and AMC tickets are logged via email. A new category can be added as needed.
  • Tickets are assigned to an agent automatically based on the category
  • Email response along with the ticket# is sent to the originator
  • Originator can track the progress of the ticket
  • Agents work on the ticket to completion
  • Ticket update history logged for tracking along with audit trail
Packages
features starter pro pro+
Enq by Email
Basic Reports
SLA
Online Support
Multi Location
Multi Category
Escalation
Advanced Analytics
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